Company Policies
Return Policy
Before returning any goods, please contact GranQuartz Canada at 1-800-520-7223 as it may not be necessary to return an item to solve the problem. In the event that an item needs to be returned, please obtain a return authorization number from GranQuartz Canada. No returns will be accepted without this number. A 25% restocking fee will apply to all non-defective special order goods returned. All returned items are subject to inspection before credit or replacement can be issued. Purchase date and invoice number must be accompany all items returned for repair.
PLEASE SHIP / MAIL TO:
GranQuartz Canada
137, Junction
Stanstead (Quebec) J0B 3E4
Damages
Claims for murchandise damaged in transit must be filed with the delivering carrier and not with GranQuartz Canada.
*PLEASE CHECK ALL CARTONS CAREFULLY
Credit Policy
To qualify for open account status, a credit application must be completed in full. We request a history of six months of sales to study your credit application. An adequate volume of sales is required to have an open account with us. Satisfactory references are required. Those approved for open account are notified by mail. Companies not qualifying for open account are either C.O.D. or cash with order.
First-time shipments are sent C.O.D.
If the first order is over $500.00, we require payment by cash, money order, or certified check. We also accept Mastercard, VISA and American Express.
Terms of Sale
Our terms are net 30 from date of invoice, past due thereafter for customers that have an open account. A service charge of 2% per month will be charged on all accounts not paid by the month end. The amount of credit we extend to a customer is subject to change or limitation at any time, either before or after the delivery or any part thereof of an order. Payment in cash may required is in precedent to delivery. If a customer account is in arrears, we shall have the right, in addition to all other legal remedies, and without prejudice to any other of our rights, to defer further delivery until full payment is received. Receipt of payment, whether full or partial, shall in no way obligate us to extend further credit.
In case the business of a customer is sold or transferred, or a customer becomes insolvent, or is sued by a creditor, or by a customer, or a receiver is appointed for the customer or the customer's business, then in each such event the total amount shall be at once due and payable without notice or demand of any kind.
Should a customer'scheck be returned by the bank, there will be a returned check charge, which is currently $25.00. This fee is subject to change without notice.
Statement of Liability
The following statement is made in lieu of all waranties, expressed or implied; GranQuartz Canada and/or manufacturer's only obligation shall be to replace such quantity of product proven to be defective provided that such guarantees or replacement are stated policy of the manufacturer.
GranQuartz Canada and/or manufacturer shall not be liable for any injury, loss or damage, direct, incidental or consequential, arising out of the use of the inability to use the product. Before using, user shall determine the suitability of the product for its intended use, and user assumes all risk and liability whatsoever in connection herewith. The foregoing may not be altered except by officers of GranQuartz Canada.
